Eduardo Barrientos

Educational Quality & Student Success Manager

Working at an EduTech start-up, overseeing two departments:

• Working in Educational Quality, designing and improving the tools, processes, best practices, and experimentation of new features, to measure and improve our educational experience.
• Working in Student Success, providing our students with the tools, connections, and opportunities to achieve their professional goals.

Chief Operations Officer

• Managed sales, customer support, and marketing departments tripling monthly sales by the end of 2019, with more than $800k USD in monthly sales.
• Improved customer conversion rate from 15% to 28%, earning up to $200k USD in monthly sales.
• Improved customer satisfaction rate from 75% to 93%, with team coaching, process standardization, and implementation of Zendesk.
• Hired, built, managed, and coached more than 40 people in Operations.
• Participated in launch of operations in Colombia, USA, and Canada.

Operations Coordinator

• Oversaw safety, quality, fraud prevention, marketplace efficiency, and driver promotions for Monterrey and then for more than 20 cities in Mexico North, growing 13 times the amount of weekly trips by the end of 2016.
• Recovered more than $100k USD in a month with a new fraud process.
• Launched a new product called UberAIRPORT, improving trip completion rates at MTY Airport in +33 pp, earning $150k USD in trip revenue per month.
• Implemented a new initiative of vehicle acquisition, costing 1/6 of the cost of the previous initiatives.
• Participated in the successful launch of the cities of Torreon and Los Cabos.
• Replaced more than 5,000 old vehicles in all Mexican cities, improving rider quality and assurance, while working with a deal with Nissan to help partners renew their vehicles with preferential rates.

BEDU